Effective Date: January 1, 2023

Last Updated: January 1, 2026

Crescent Crown Enterprises (“Crescent Crown,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you interact with Crescent Crown Enterprises, including through:

• https://www.crescent-crown.com;

• The Keeper platform;

• Crescent Crown web and mobile applications;

• client portals and hosted services;

• websites, applications, and digital solutions operated by Crescent Crown;

• digital products, templates, eBooks, and downloads;

• website design, development, hosting, maintenance, and related technology services; and

• communications, forms, support requests, demonstrations, purchases, subscriptions, and other interactions with us.

Collectively, these are referred to in this Privacy Policy as the “Services.”

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Crescent Crown and which Services you use.

Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• name;

• email address;

• telephone number;

• business or organization name;

• job title, position, or organizational role;

• billing and mailing address;

• account username and login information;

• profile information;

• organization, chapter, district, region, or membership information;

• communications and customer support requests;

• responses submitted through contact forms;

• information submitted when scheduling consultations or demonstrations;

• purchase, subscription, and transaction information;

• files, documents, images, or other materials you upload;

• information you submit through forms, applications, surveys, or questionnaires; and

• other information you choose to provide.

Account and Platform Information

When you create or use an account for The Keeper or another Crescent Crown platform, we may collect information associated with your account, including your account identifier, organization, role, permissions, login history, account activity, and settings.

Certain Crescent Crown platforms may use role-based access controls. Information available to you may therefore depend on the organization, chapter, account, or permission level associated with your account.

Payment Information

When you purchase a subscription, digital product, service, or other offering, payment information may be processed by a third-party payment processor.

Crescent Crown generally does not directly store complete credit or debit card numbers when payment information is collected and processed by a third-party payment provider.

We may receive transaction-related information such as your name, billing information, transaction amount, payment status, subscription status, transaction identifier, and limited payment method information.

Information Collected Automatically

When you access our website or Services, certain information may be collected automatically, including:

• Internet Protocol (IP) address;

• browser type;

• device type;

• operating system;

• referring website;

• pages or features accessed;

• dates and times of access;

• session information;

• approximate geographic location derived from an IP address;

• device identifiers;

• cookie identifiers; and

• diagnostic, error, performance, and security logs.

We may use this information to operate the Services, maintain security, prevent fraud, diagnose technical problems, understand usage patterns, and improve our products and services.

2. Customer Data Processed Through The Keeper and Other Client Platforms

Certain Crescent Crown Services allow organizations and their authorized users to store and manage information about their members, officers, customers, employees, volunteers, donors, event participants, or other individuals.

We refer to information submitted to a Crescent Crown platform by or on behalf of one of our customers as “Customer Data.”

Depending on the features being used, Customer Data may include:

• names and contact information;

• membership information;

• organizational affiliations;

• chapter, district, or regional assignments;

• leadership positions or organizational roles;

• dues and payment records;

• event registrations;

• attendance information;

• donation information;

• communications;

• uploaded documents;

• meeting records;

• forms and applications;

• custom profile fields; and

• other information entered into the platform by an authorized customer or user.

For Customer Data, the organization using the platform generally determines why the information is collected and how it should be used. Crescent Crown processes that information as necessary to provide, maintain, secure, support, and improve the contracted Services and as otherwise permitted by our agreement with the customer.

Individuals with questions about information submitted by an organization should generally contact that organization first.

Crescent Crown may assist organizations with requests involving Customer Data when required by applicable law or our contractual obligations.

3. How We Use Information

We may use personal information to:

• provide and operate our Services;

• create and administer user accounts;

• authenticate users;

• manage roles and access permissions;

• process purchases and subscriptions;

• provide website development, application development, hosting, maintenance, or other contracted services;

• deliver purchased digital products;

• communicate with customers and users;

• provide technical and customer support;

• schedule consultations or demonstrations;

• send account, billing, security, service, and administrative notifications;

• send marketing communications where permitted;

• personalize or improve user experiences;

• troubleshoot software and technical issues;

• monitor system performance;

• analyze how our Services are used;

• develop, test, and improve products and features;

• detect, investigate, and prevent fraud, misuse, abuse, security incidents, or unauthorized access;

• enforce our agreements and policies;

• maintain business and transaction records;

• comply with legal obligations; and

• protect the rights, property, security, and safety of Crescent Crown, our customers, users, and others.

We may also use information for other purposes disclosed to you at the time information is collected or with your consent.

4. Cookies and Similar Technologies

Crescent Crown and our service providers may use cookies and similar technologies to operate our websites and Services.

These technologies may include:

Essential Cookies

These cookies support functions necessary for the Services to operate, including authentication, account security, session management, navigation, and fraud prevention.

Preference Cookies

These cookies may remember settings and preferences so that you do not have to re-enter them each time you visit.

Analytics and Performance Technologies

We may use analytics technologies to better understand how visitors and users interact with our Services, identify technical issues, and improve performance and usability.

Marketing Technologies

Where applicable, Crescent Crown or its service providers may use cookies or similar technologies to measure marketing effectiveness or deliver relevant advertising.

You may be able to control cookies through your browser settings or through a cookie preference tool made available on our website.

Disabling certain cookies may affect the functionality of some portions of the Services.

Where required by applicable law, we will request consent before using certain non-essential cookies or tracking technologies.

5. Comments and Public Content

If Crescent Crown enables comments, reviews, testimonials, discussion areas, or other public-facing features, information you submit through those features may become publicly visible.

We may collect information submitted through those features as well as technical information such as an IP address and browser information for security and spam-prevention purposes.

You should avoid posting sensitive personal information through publicly accessible portions of the Services.

6. Uploaded Images, Files, and Documents

Certain Services may allow users to upload images, documents, or other files.

Users should avoid including unnecessary sensitive information in uploaded materials.

Images may contain embedded metadata, including location information such as EXIF GPS data. Depending on how a file is processed or made available, individuals who receive or download that image may be able to access embedded metadata.

Customers and authorized users are responsible for ensuring they have the appropriate rights, permissions, and authority to upload information and materials to our Services.

7. Embedded Content and Third-Party Links

Our websites or Services may contain embedded content or links to third-party websites, including videos, social media content, payment services, scheduling services, maps, applications, or other external resources.

Third-party websites and services may collect information independently and may use cookies or other tracking technologies according to their own privacy policies.

Crescent Crown does not control the privacy practices of third-party websites and services. We encourage you to review their privacy policies before providing personal information.

8. How We Share Information

Crescent Crown does not sell personal information for monetary consideration.

We may disclose information in the following circumstances.

Service Providers and Technology Partners

We may use third-party companies to help us operate our business and Services, including providers of:

• website and cloud hosting;

• databases and cloud storage;

• authentication;

• payment processing;

• email and communications;

• analytics;

• customer support;

• security and fraud prevention;

• backup and disaster recovery;

• scheduling;

• document storage; and

• software infrastructure.

These providers may process information as necessary to perform services on our behalf.

Your Organization

If your account is associated with an organization using The Keeper or another Crescent Crown platform, authorized administrators of that organization may access information associated with your account or organizational records according to their assigned permissions.

Business Transfers

If Crescent Crown is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with applicable law, regulation, legal process, subpoena, or governmental request;

• enforce our agreements or policies;

• investigate suspected fraud, misuse, or unlawful activity;

• protect our legal rights;

• protect the security or integrity of our Services; or

• protect the safety or rights of Crescent Crown, our customers, users, or others.

With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise provide your consent.

9. Sale or Sharing of Personal Information

Crescent Crown does not sell personal information for money.

Certain privacy laws may define terms such as “sale” or “sharing” more broadly than an exchange of information for money.

If Crescent Crown engages in activities that are considered a sale or sharing of personal information under an applicable privacy law, we will provide any notices, opt-out mechanisms, or other choices required by that law.

Where required, we will also recognize legally valid opt-out preference signals.

10. Email, Marketing, and Service Communications

We may use your contact information to send communications related to:

• your account;

• purchases;

• subscriptions;

• billing;

• security;

• service updates;

• platform changes;

• support requests;

• scheduled consultations;

• new products or services; and

• promotional offers.

Administrative, transactional, security, and account-related communications may be necessary for us to provide the Services.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the applicable message.

Unsubscribing from marketing communications will not prevent you from receiving necessary transactional, billing, security, or service-related communications.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Services;

• maintain an active customer or user relationship;

• fulfill contractual obligations;

• maintain business and transaction records;

• resolve disputes;

• prevent fraud or abuse;

• enforce agreements;

• comply with legal, tax, accounting, or regulatory requirements; and

• maintain system security.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Customer Data stored within The Keeper or another Crescent Crown platform may be retained according to the customer’s agreement with Crescent Crown.

When an account or customer relationship ends, information may be deleted, returned, anonymized, or retained for a limited period as permitted or required by our agreements, backup procedures, security requirements, or applicable law.

Residual copies may temporarily remain in backups or disaster-recovery systems until those systems are overwritten or deleted according to our standard retention processes.

12. Data Security

Crescent Crown uses administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the Service, these measures may include access controls, authentication controls, encryption, system monitoring, backups, role-based permissions, security logging, and other security safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials and should promptly notify Crescent Crown or their organization administrator if they believe an account has been compromised.

13. Your Privacy Rights

Depending on where you reside and which privacy laws apply, you may have rights regarding your personal information.

These may include the right to:

• request access to personal information we maintain about you;

• request correction of inaccurate information;

• request deletion of certain personal information;

• obtain information about categories of personal information collected or disclosed;

• request a portable copy of certain information;

• opt out of certain uses or disclosures where applicable;

• withdraw consent where processing is based on consent; and

• exercise applicable privacy rights without unlawful discrimination.

Certain rights may be subject to exceptions or limitations under applicable law.

If information about you was provided to Crescent Crown by an organization using The Keeper or another Crescent Crown platform, your request may need to be submitted directly to that organization. Crescent Crown may assist the organization in responding to valid privacy requests where appropriate.

To submit a privacy request regarding information Crescent Crown controls directly, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification requirements.

14. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state law.

Where such laws apply to Crescent Crown, we will provide the rights and disclosures required by applicable law, which may include rights relating to access, correction, deletion, portability, sale or sharing of personal information, targeted advertising, or certain uses of sensitive personal information.

Crescent Crown will not unlawfully discriminate against an individual for exercising an applicable privacy right.

15. Children’s Privacy

The Services are intended for businesses, organizations, administrators, and authorized users and are not directed to children under the age of 13.

Crescent Crown does not knowingly collect personal information directly from children under 13 through general-audience Services without authorization or consent where legally required.

Organizations using Crescent Crown platforms should not submit personal information concerning children under 13 unless the organization has the legal authority to do so and the use has been expressly authorized under its agreement with Crescent Crown where necessary.

If we become aware that personal information from a child has been collected in violation of applicable law, we will take appropriate steps to address the information.

Parents or legal guardians who believe a child has provided personal information to Crescent Crown improperly may contact us using the information below.

16. International Users and Data Transfers

Crescent Crown is based in the United States.

If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where Crescent Crown or our service providers maintain operations.

Privacy and data protection laws in those jurisdictions may differ from those in your country of residence.

Where required by applicable law, Crescent Crown will use appropriate mechanisms for international transfers of personal information.

17. Account Security and Password Resets

When users request password resets or other account-security functions, Crescent Crown or our authentication provider may collect or process technical information such as IP addresses, account identifiers, device information, or login information for security, authentication, and fraud-prevention purposes.

Password-reset and account-security communications may include information necessary to identify and secure the relevant account.

18. Automated Spam, Fraud, and Security Detection

Crescent Crown may use automated systems or third-party services to identify spam, malware, fraudulent activity, suspicious login attempts, unauthorized access, or other activity that could compromise the security of our Services.

Information associated with website submissions, accounts, or activity may be processed by these systems for security purposes.

19. Business Customers’ Responsibilities

Organizations using The Keeper or other Crescent Crown Services are responsible for ensuring that their collection and use of personal information through the Services complies with applicable privacy and data-protection requirements.

Customers are responsible for:

• determining what information they collect;

• providing any privacy notices required for their users, members, employees, customers, or other individuals;

• obtaining any required permissions or consents;

• properly configuring user roles and permissions;

• limiting access to authorized users; and

• responding to privacy requests for information controlled by that organization.

Crescent Crown’s processing of Customer Data may also be governed by the applicable Terms of Service, service agreement, order form, Data Processing Addendum, or other agreement between Crescent Crown and the customer.

20. Third-Party Services Selected by Customers

Customers may choose to integrate third-party applications or services with Crescent Crown products.

If a customer enables a third-party integration, information may be transferred to or received from that third party as necessary to provide the integration.

Crescent Crown is not responsible for the independent privacy practices of third-party services selected or enabled by a customer.

Customers should review the privacy practices of third-party services before enabling integrations.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• our Services;

• our technology;

• our business practices;

• our third-party providers; or

• applicable legal or regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If changes materially affect how we handle personal information, we may provide additional notice where required by law or appropriate under the circumstances.

Your continued use of the Services following an update will be subject to the updated Privacy Policy to the extent permitted by applicable law.

22. Contact Us

If you have questions about this Privacy Policy, Crescent Crown’s privacy practices, or wish to submit an applicable privacy request, contact us at:

Crescent Crown Enterprises
Website: https://www.crescent-crown.com
Email: [PRIVACY OR SUPPORT EMAIL]
Mailing Address: [BUSINESS MAILING ADDRESS]

For information maintained by an organization through The Keeper or another Crescent Crown platform, you may also need to contact the organization responsible for that account.